Assistant Customer Service Manager Job at Aetrex, Inc., Teaneck, NJ

akwvS0Nkc1MxbXpRSlRsdW9PWEs0T1RwQmc9PQ==
  • Aetrex, Inc.
  • Teaneck, NJ

Job Description

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join our team. The perfect opportunity comes without a commute to the city!

An ideal candidate will have:

  • Positive attitude and enjoy engaging with people.
  • Customer/Client service, and staff management experience.
  • Good verbal and written skills.
  • Be comfortable handling escalations and disciplinary actions.
  • Be able to identify issues/trends and find possible solutions.
  • Genuinely care about customer satisfaction and be a great communicator.
  • Strong Computer Skills (Windows)
  • Able to work with Microsoft 365 Office (Proficient in Word, Excel, and Outlook).

IT IS A PLUS IF YOU HAVE EXPERIENCE WITH:

  • Data Review/Data accuracy
  • Creating/Maintaining SOPs
  • Infor
  • Zendesk

As a customer service assistant manager, you will work as part of a dynamic and passionate team to ensure the desired company growth. A normal day will involve:

  • Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations).
  • Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (15+ people both in the US and abroad).
  • Create and Maintain documentation, SOP and Job Aids.
  • Maintain KPI reports.
  • Data entry, check and update.
  • Check status of orders and solve time sensitive issues.

In return for your outstanding customer service, you will get:

  • Competitive compensation and outstanding benefits package
  • Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more!
  • A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

Company is an Equal Opportunity Employer.

Job Tags

Temporary work, Flexible hours,

Similar Jobs

RIVIERA DINING GROUP

Claudie Barista Job at RIVIERA DINING GROUP

 ...Barista at our upscale restaurant, you will be responsible for crafting and delivering high-quality beverages, including specialty coffees, teas, and other hot drinks. In addition to beverage preparation, you will ensure the barista station is meticulously clean, well-stocked... 

Aerotek

Entry Level Recruiter/ Sales Manager Trainee- Reading, PA Job at Aerotek

 ...that will prepare you for your career ahead. At Aerotek, we promote exclusively from within. Our employees start almost always as recruiters, just like you, and are promoted into advanced recruiting & sales career paths. As a Recruiter you will impact both our... 

SideRamp

Remote Project Manager Job at SideRamp

 ...economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time workfrom discovering...  ...application process. Join Us as a Remote Project Manager We are seeking a dedicated and... 

HCRC Staffing

Physician Assistant Newport News VA Job at HCRC Staffing

 ...QUALIFIED Healthcare Professionals accepted) Physician Assistant - Physician Assistant OR Nurse...  ...conditions, from degenerative joints, sports related injuries, peripheral neuropathy...  ...the very best in the art and science of medicine. Each provider, no matter what letters... 

FRAME

Assistant Technical Designer Job at FRAME

 ...FRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere. The companys founders...  ...collections in the finest natural materials. FRAME is committed to sustainable and fair manufacturing practices, balancing profit with a...