Job Description

Job Position: Call Center Customer Service Agent Company: Seronda Network Location: Chicago, IL Salary: $34,000 - $44,000 per year Job Type: Full-time About Us: Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact. Job Description: As a Call Center Customer Service Agent, you will play a pivotal role in ensuring customer satisfaction by providing exceptional service and support. Our company is committed to delivering top-notch solutions to our clients, and we believe that our agents are the frontline of this mission. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and building rapport with clients. Responsibilities:

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with team members and management to improve call center processes.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think on your feet.
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to handle stressful situations with professionalism and empathy.

Benefits

• Competitive salary ranging from $34,000 to $44,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

If you’re ready to build your career with a dynamic team and make a difference in customers’ lives, apply today to join Seronda Network!

Job Tags

Holiday work, Full time,

Similar Jobs