Job Description

Are you outgoing with a constant smile on your face? If so, the Residence Inn Fort Wayne has an opportunity for you! We are currently looking for individuals to help delight our guests as our Part-Time Front Desk Agent . The hours for this role is 3pm-11pm for the weekends.
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Part time, Weekend work,

Similar Jobs

iParametrics LLC

Senior Piping Designer Job at iParametrics LLC

...JOB TITLE: Senior Piping Designer LOCATION: Remote/WFH TRAVEL: Minimal travel may be required to conduct site visits or attend meetings at the Agencys offices. JOB DESCRIPTION iParametrics is seeking a highly skilled Senior Piping Designer for an exciting...

Omattrix Ltd. Co

HR & Operations Assistant Job at Omattrix Ltd. Co

...cutting-edge technologies for data centers, telecommunications, and computing subsystems. As we grow, we're looking for an HR & Operations Assistant to support both our human resources and day-to-day business operations. If you're passionate about helping a company scale...

Charter Global

Cyber Security Engineer Job at Charter Global

...Job Title: Cyber Security Engineer Location: Reston, VA (Remote) Duration: 12+ Months Contract Responsibilities : As a Senior Network Security Engineer, you will be responsible for operating and maintaining network security infrastructure to support mission...

Royal Oak Health Group

Kentucky Vascular Surgery - Vascular Surgeon Needed Job at Royal Oak Health Group

...Cardiology collaboration Seasoned Vascular Lab and OR staff Multiple Phillips FD20 labs including Hybrid EPIC electronic medical records system This opportunity is open to H1B visa candidates. The hospital-employed physician will receive a 2-year...

Youtech

Web Designer Job at Youtech

...goals by seamlessly integrating advertising, design, development, and marketing strategies.... ...Youtech is seeking a talented and creative Web Designer to join our team. This full-time,... ...multiple projects effectively.~High levels of self-motivation and initiative.~Capability...

Front Desk Agent Job at Crestline Hotels & Resorts, Fort Wayne, IN

ajdyTkFkc1IxV3pRSnpoZ3B1dkE3ZURvQXc9PQ==