Healthcare Business Analyst I - Epic Trainer - Health System Information Services -( UAB0018U )
Description
Benefits :
Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
2. Exhibits novice level presentation and interpersonal skills to educate healthcare software application users regarding effective and efficient use of information technology.
3. Assists management or senior analysts to prepare flow charts and models as a part of conducting feasibility studies regarding possible system solutions.
4. Works under direction of a manager or senior analyst to estimate costs, tasks and resource needs related to new or changing systems functionality to meet user business needs.
5. Works under direction of a manager or senior analyst to develop systems documentation to guide users and assist with ongoing operations maintenance and development of the system. Best practices will guide departmental processes and system documentation to achieve an operational system that is supportable and maintainable.
6. Develops training curriculum and course content for a variety of instructional methods, including classroom training, e-learning, and hands on workshops.
7. Oversees scheduling and logistics of training sessions.
8. Develops and maintains training documentation and resources including but not limited to reference materials and user guides.
9. Stays up to date with Epic software updates, best practices, and industry trends.
10. Engages with end users to understand training needs and gather feedback on training effectiveness.
11. Maintains the training environment in collaboration with the technical team.
12. With minimal assistance, assumes on-call duties as needed to provide user support by defining problems and identifying solutions. Assist in the establishment of a collaborative user support framework that addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills.
13. Performs other duties as assigned.
Qualifications
Associate's degree in a related field and one (1) year experience in a healthcare application support role required. Work experience may substitute for education requirement.
Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.
Preferred Skills: Knowledge of developing and implementing training programs for healthcare staff for healthcare applications such as Epic. Experience with designing and creating training curriculums and materials preferred.
Shift : Day/1st Shift
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