Job Description
What is the position:
The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.
What will you do:
- Assist the loan department in building customer relationships
- Manage a heavy call volume
- Support the Loan Department with the processing of mortgage loan documentation
- Interact with the Loan Officer, other internal department personnel, and customers
- Ensure tasks are completed timely, accurately, and professionally
- Resolve loan documentation issues
- Maintain and continuously improve loan operations policy, procedure, and performance.
- Ensures loans and processes meet compliance standards.
- Assist with reports and audits in the evaluation of loan operations performance.
What are the requirements:
- High School Diploma required
- Call/contact center experience
- Able and willing to quickly learn industry
- Some knowledge of general banking policies/procedures
- Proficiency with Microsoft programs
- Excellent oral and written communication skills
- Strong organizational and prioritization skills
- Ability to multi-task, think, and act strategically
- Able to pass a drug, background, and fingerprint screen
- Excellent customer service skills
You would be really happy working here if:
- You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
- You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.
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