Job Description
and Requirements:
- Provide Intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
- Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
- Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
- Maintain regular communication with customers throughout the support request process.
- Models and embraces Knight Office Solutions company culture.
- Bachelor's degree or comparable combination of education and experience.
- Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.
- Reasonable accommodation may be made for qualifying individuals with disabilities.
Why Work for Knight Office Solutions:
- Competitive salary, with experience.
- Comprehensive health, dental, and vision insurance plans.
- Voted as a Top Place to Work in San Antonio for eleven straight years.
- Schedule is Monday – Friday, 8:00 am – 5:00 pm.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork and collaboration.
Join our dynamic team at KOS to make a significant impact on our customers' experiences through exceptional customer service. If you enjoy identifying solutions to resolve technical issues and are passionate about providing outstanding customer service, we would love to hear from you
.Apply today by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise in technical support to KOS Careers .
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Tags
Remote job, Monday to Friday,