Job Description

Job Overview:

At Steel City Pizza, we believe that it's not just about the pizza - it's about the people who come together to serve it.

The Steel City Pizza General Manager will be responsible for day-to-day restaurant operations, development and maintenance of a strong team, sales building, budgeting, cost control, accountability, and maintaining a positive company culture.

At Steel City Pizza, we are deeply committed to our Core Values, and we seek a General Manager who shares our dedication to STEEL:

• SERVICE. Treat everyone with warmth, kindness and genuine hospitality.
• TEAMWORK. One company, one team, one purpose.
• ENTHUSIASM. Approach your work with positivity that inspires and elevates others.
• EXCELLENCE. Committed to delivering exceptional food, service, and atmosphere.
• LEVELING UP. Never settle, always growing and continually improving.

The Perks of Steel City Pizza Co.

• Competitive Salary + Quarterly Manager Bonus plan
• Benefits including: Medical/Dental/Vision & Short and Long Term Disability/Life Insurance
• Paid Time off - Year 1: 10 days, Years 2-4: 15 days and Years 5+: 20 days
• Employee Meal Credit per shift & additional monthly allowance
• 401k Plan Available
• No Late Hours - we close at 9pm on Weekdays and 10pm on Weekends

Supervisory Responsibilities:

• Recruit, hire, train, supervise, and develop a diverse team of employees.
• Provide coaching and mentorship to team members, ensuring their professional growth and development.
• Recognize and reward great performance.
• Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
• In partnership with Human Resources, handle discipline and counseling of employees.
• Conduct performance reviews that are timely and constructive.
• Train staff on proper safety procedures and maintain documentation for health inspections.
• Create a great work environment and have fun!

Operational Responsibilities:

• Support day-to-day operations to ensure the smooth functioning of the restaurant.
• Follow standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
• Maintain a clean, safe, and welcoming environment for both employees and guests.
• Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
• Collaborate with the kitchen staff to ensure timely food preparation and quality control.
• Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
• Maintain SCP processes to enhance the overall dining experience and promote repeat business.
• Understand financial performance, review financial statements, and support strategies to improve profitability.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Local travel to HQ office and any restaurant location as needed.
• Other duties as assigned.

Requirements

Who we are looking for to be on our team:

• You have knowledge of restaurant operations, including front-of-house and back-of-house functions.
• You are a strong leader with the ability to motivate and inspire a diverse team.
• You excel at customer service and problem-solving abilities.
• You have outstanding communication and interpersonal skills.
• You pay attention to detail and have the ability to multitask in a fast-paced environment.
• You are knowledgeable of health and safety regulations and compliance standards.
• You have the flexibility to work evenings, weekends, and holidays.

Education and Experience:

• 2+ years of experience as a shift leader, trainer, or assistant manager in the hospitality industry.
• High school diploma or equivalent required.
• Successful completion of corporate training program required.

Preferred Qualifications:

• Food Handling ServSafe Certification (not required -will provide if the candidate is qualified otherwise)
• TiPS Alcohol Service Certification (not required - will provide if the candidate is qualified otherwise)
• A.S./B.S. in Hospitality Management, Business Administration, or another relevant field.

Physical demands:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting and working at a computer.
• Prolonged periods of standing, walking, bending, or twisting.
• Must be able to lift 50 pounds at times.

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