We are looking for a dynamic Subscriber Success Specialist to join our Biller Genie team!
As a Subscriber Success Specialist, you will be responsible for engaging with Biller Genie subscriber accounts through cases, emails, chats, and phone calls. Focused on engagement, you will offer training, support, promote product adoption, and upsell subscriptions. The ideal candidate is a self-starter who can learn quickly, maintain focus, and work well collaboratively while taking responsibility for their own results in an autonomous environment.This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you are applying from out of state, please note that you may automatically be rejected due to distance unless planned relocation is indicated on your resume.
About Us: Recently voted by Inc Magazine as one of the Best Places to Work in 2023, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Based in Orlando, we are experiencing rapid growth and serve clients throughout the United States. Our technology is disrupting the payments and accounting industries. Visit to learn more.Primary Job Responsibilities:
Qualifications:
We provide on-the-job training and the latest technology to help you be successful, but expectations for you to perform are high and we are growing quickly. This role is critical to the growth and success of our business, and you will be an integral part of our success. As such, we are looking for an entrepreneurial-minded individual who believes in our vision and growth strategies and is looking for a long-term partnership.
Benefits:
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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